Mix and Match

Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with us. We are committed to providing a smooth and reliable shopping experience. Please read our shipping policy carefully before placing your order.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are processed Monday through Saturday (excluding public holidays).

  • Once your order has been processed and dispatched, you will receive a confirmation email with your tracking information (where available).

Delivery Time

As a dropshipping store, our products are shipped directly from our trusted suppliers and fulfillment partners.

Estimated Delivery Times:

  • Pakistan: 3–7 Business Days

  • UAE: 5–10 Business Days

  • GCC Countries: 7–12 Business Days

  • United States & Canada: 7–15 Business Days

  • United Kingdom: 7–12 Business Days

  • Australia & New Zealand: 8–15 Business Days

  • Europe: 7–15 Business Days

  • Other International Destinations: 10–20 Business Days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, courier delays, public holidays, or unforeseen circumstances.

Shipping Charges

Shipping charges are displayed during checkout before payment.

We may offer:

  • Free Shipping on selected products or promotional campaigns.

  • Standard Shipping rates based on your delivery location.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (if available). Tracking information may take 24–72 hours to become active.

Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • High order volume

  • Customs inspections

  • Weather disruptions

  • Courier service interruptions

  • National holidays

  • Incorrect shipping information provided by the customer

We appreciate your patience and understanding in such situations.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered:

  • Please contact us immediately.

  • If the order has not yet been shipped, we will update the address.

  • Once the order has been dispatched, we cannot guarantee changes or rerouting.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Please include:

  • Your order number

  • Photos of the damaged package (if applicable)

  • A brief description of the issue

We will work with our shipping partners to resolve the matter as quickly as possible.

Customs & Import Duties

International customers are responsible for any customs duties, taxes, or import fees imposed by their country's customs authorities.

These charges are not included in the product price or shipping fee unless stated otherwise.

Multiple Shipments

If your order contains multiple products, they may be shipped separately from different warehouses. As a result, items may arrive on different dates.

Delivery Responsibility

Once the package has been marked as delivered by the courier to the address provided during checkout, we are not responsible for packages lost due to incorrect addresses, unattended delivery locations, or theft after delivery.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.